CLIENTxCLIENT advisors are vendor independent and have significant experience in  private industry and public sector sourcing. We leverage our proprietary research, vendor intelligence, customer process management knowledge and the Customer Experience Matrix framework to help you build and manage a successful sourcing partnership. 

We will help you assess, install and monitor a single or multisourced environment and we will help you overcome the challenge of managing providers, while responding to your ever-changing business needs and goals

Standard Vendor Selection Process

• Review and clarification of your requirements 
• Joint creation of an RFP that asks the right questions at the right level of detail
• Development of a short-list of vendors
• Orchestrate vendor meetings
• Define & coordinate prototype if required
• Evaluate and score RFP responses and demos coordinate tests
• Selection recommendation
• Vendor Negotiation
• Implementation, design and resource assistance
• Selection of the vendor that best meets functional, budget, and timeframe requirements

Standard Customer Technology Deployment Process

We provide a seasoned expert with years of customer technology experience on the business issues, key technology platforms, and expertise in enterprise-wide project management. Services include:

• Work with your leadership to cost justify, goal set and drive project from start to finish
• Build project plan roles and goals identifying short term and long term ROI objectives
• Specify functional solution assessing IT environment, human and technical resources
• Oversee sub-projects, interim deliverables and milestones
• Provide status reporting and executive updates
• As an objective third-party help referee departmental disagreements
• Deliver a successful solution on time and on budget

Sample Technology Assessment Services

Standard Vendor Selection Process

Standard Customer Technology Deployment Process