CLIENT X CLIENT is a software development and management consulting company focused exclusively on technology, analytics and services that deliver businesses optimum yield per customer.

CXC's patent-pending Customer Experience Matrix™ and related products enable companies to monetize, visualize and optimize company-wide customer opportunities.

CXC solutions are used company-wide for Business Performance Management (BPM), Customer Relationship Management (CRM), content management, business intelligence, database marketing, business process management and data warehouse related projects. CxC initiatives are typically championed by executive management. COO's, CIO’s and executives in  marketing, sales, operations, customer service and IT.

CLIENT x CLIENT’s software uncovers enterprise cost efficiencies and exploits customer revenue opportunities throughout a business’s customer infrastructure typically identifying 20-60% resource efficiencies and 60-200% revenue growth opportunities.

CxC customers include retail financial services, insurance, multi-channel retail, publishing, media and entertainment, telecommunications, technology, hospitality, fund raising, and business to business companies.

In 2006 a US Patent was filed to protect the revolutionary manner in which customer data, activities, resources, and systems are monetized, defined, visualized and utilized in the Customer Experience Matrix(tm). This breakthrough enables customer value based planning and decision support for virtually any organization and any function with an organization.

Our Mission is to create products and services that provide our customers with the ability to quickly assess and manage their critical processes, to evaluate operational, marketing, sales and technological initiatives, and to substantially improve their bottom-line.

Our Goal is to link together the often disparate functions of an enterprise and their corresponding goals and objectives, into a cohesive, customer-centric model that enables accurate budget, resource and system projections.  All successful companies have sales, service and marketing plans.  They also have data reflecting the performance of those functions.  Few companies have the ability to link these functions together and instantly understand the affect of changes in one function on the performance requirements of the other functions. CLIENT X CLIENT has taken this approach a step further providing transparency to the impact of how changes in any function affect changes in customer value.

Our Associates are experienced marketing, sales, operations, customer service and financial professionals with technical and operational expertise that results from years of being on the front-line of business operations. The management team at CLIENT X CLIENT consists of seasoned executives.  Each one has had years of experience in marketing, CRM, operations, business intelligence, training, finance and operations.

Our Products and Services are used by Managers and Executives whose role it is to understand and improve their operations and demonstrate improved performance customer by customer.  Customer Service, Sales and Product Marketing functions have all benefited from the ability to understand costs, target reductions, improve profitability, and plan for the future. CLIENT X CLIENT products and services unearth underlying cost drivers and enable rapid 'what-if' scenario analyses.  Now you can quickly target cost cutting opportunities, understand the implications of additional revenue requirements, and arm your business with the tools and analytics to win, grow and retain customers.