The Customer Value Model Links Company Performance to Customer Performance

CLIENTxCLIENT's Customer Value Model services factor customer revenue and expense from customer acquisition through sales, delivery, service and affiliate opportunities for evaluating customer value potential, customer performance gaps and determining, coordinating and monitoring corporate and departmental customer performance objectives.

A Customer Experience Matrix™ Value Model calculates the cumulative discounted cash flows from a set of related contacts. The contacts may belong to a single customer or customer segment. Segments may be defined by demographics, behavior, treatments received, products purchased, or other factors.