Tackling Customer Strategy? Better take this to meeting.

posted Apr 16, 2014, 5:18 AM by Michael Hoffman

Customer Management for Profit Optimization Strategy

Tackling Customer Strategy? Better take this to meeting.

 

How can I help you explain customer management challenges to IT?

Likewise, How  how can I help IT discuss customer management with each and all customer-related departments?

 

CRM 2020 Strategy Prep Tool for IT Business

Hopefully everyone at your company gets  the point of this diagram right away: customer management  is not simple. The intent of the image is not to scare management into a consulting fueled, 12 month diagnostic project, you have probably been through that exercise a couple times. The intent is to highlight the innate connection between IT, process and people to customers.

 

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